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Our remote tech support system is a powerful tool which allows our technicians to securely screen-share with you to support any Mac, Microsoft PC System.
Your privacy and security are critical to us. Unlike other providers, we use the safest most secure remote support solution on the market, which is trusted by Fortune 500 firms and universities. We are providing enterprise level remote support directly to the home office users.
Remote support offers a lot of great capabilities and convenience, however it does have substantial limitations. Most tech support claims that just about any issue can be resolved remotely, but this simply is not the case.
For example, in cases where data recovery is needed, remote support can sometimes heighten the risk of data loss. Virus and malware infections should not be worked on remotely. Our team has provided a short list of situations where remote IT service is great, and some instances where it just doesn’t cut it.
Don’t let just anyone access your personal computer, trust the local reputable team here at Progressive Tech! In order to provide our clients with the highest level of privacy, security and safety, we’ve invested in the most advanced technology available. We use a high-end system from Bomgar corporation, which is a server type appliance that lives at our office and facilitates a direct computer to computer connection with no middleman. Most remote IT services use cheaper, less secure cloud/web-based applications which may stay installed on your system after the remote support session concludes.